Host Partner Service Terms-2025
These updated Terms and Conditions are published and provided in May 2025 and supersede any and all previous agreements and serve as the current agreement between host partners and Krystal Rocks from this date or from any future installation date.
This agreement is between Krystal Rocks Ltd (Krystal Rocks / KR) and
_______________________________________________________________________________________________
(the host property / the host).
Installation Date: _____ / _____ / __________
PREAMBLE
It is agreed that Krystal Rocks shall provide and install a jewellery display cabinet in the reception (or other mutually agreed and prominent position) of the host’s property as named.
Each cabinet will be stocked with a curated selection of Elysian Jewellery and display materials provided by Krystal Rocks. All jewellery is in full compliance with UK REACH regulations and is hypoallergenic, lead, nickel and cadmium free. Murano Glass is handmade in Venice, Swarovski Crystal is supplied from Austria, under license. Pāua Shell is sourced from New Zealand. Sterling Silver 925 items are all marked as such. Other pendants, earrings, brooches, bracelets etc are made from either a stainless steel, brass or zinc alloy base with either gold, platinum or rhodium plating (to prevent tarnishing). Earring hooks, stud posts and most chains are a brass base with plating or stainless steel.
Elysian Jewellery may be handmade or assembled, machine made or artisan made. Jewellery and components are sourced worldwide and continue to be presented for sale by Krystal Rocks, based in the South West of the UK since incorporation in 2004.
1. Trial Period
The initial trial period, if requested, will be for not less than 3 calendar months to allow a fair opportunity for sales to be established. Should the host property determine after this trial period that they wish to discontinue being a host of the Krystal Rocks jewellery cabinet they should inform Krystal Rocks in writing and arrangements will be made at the earliest opportunity to schedule a removal and final invoice. See item 11. ‘Termination of Hosting’ further in this document. Should a Trial Period not be specifically requested, our remaining terms will prevail.
2. Cabinets
The host partner assumes responsibility for the safekeeping of the cabinet and stock whilst in their property. Cabinets are constructed by hand by professional cabinet makers and all glass is toughened, shatterproof safety glass. All display lamps are LED low wattage. A key will be provided for the cabinet locks. A charge will be levied for replacement (lost) keys.
Cabinets must only be used for the display and storage of items supplied by Krystal Rocks. Nothing should be placed on, in front of or against the cabinet except by Krystal Rocks staff.
Cabinets must at all times be kept as freestanding units and not attached in any way to the building or other fixtures belonging to the host property.
Cabinets must at all times be connected to a power supply to have the cabinet lights lit during normal hours of operation. Our jewellery presents, and sells better when lit.
Cabinets should not be moved without the prior knowledge and agreement of Krystal Rocks. Krystal Rocks is not responsible for any injury or damage that may be caused should the host property independently move or attempt to move the cabinet.
For insurance purposes the replacement cost of a single cabinet including stock is £7,500
The curated stock and display is at the discretion of Krystal Rocks although we always welcome and listen to feedback from host properties.
Cabinets are installed and the service provided on a basis of exclusivity of product. Where a competing product is offered in the same property the agreed commission rate will be lowered by 5% for the time period the competing product is offered. For the avoidance of doubt, competing products will be defined as jewellery of a similar style, price point or material.
3. Host Commission:
The host property / operator will earn a commission of _____ % (inc VAT) unless otherwise stated in these terms and conditions, on all sales. All commission rates are however discounted by 5% for the first 12 months of installation to allow for recouping of our initial investment and costs. Commission rates are subject to review with a 3 month notice period.
3.1. Payments:
Acceptable forms of payment are determinable by the host property directly. Should a property choose to wholly or partially accept cash payments, the cabinet will be clearly marked as accepting cash payments. In such instances our merchandisers will issue a cash invoice on attendance and collect the cash amount due, less commission.
Should payment also be accepted by debit/credit card and/or room billing, the host property is responsible for card processing charges* and the administration of revenue collection. Invoices will be issued for the full sales amount of card sales (inc VAT), less host property agreed commission.
*unless Krystal Rocks has provided their own card payment terminal to the property
4. Payment of Invoices / Payment Terms:
On each occasion a merchandiser from Krystal Rocks attends to service the cabinet, all sales tickets/stickers in the Krystal Rocks pouch will be scanned and referenced against the current stock physically present in the cabinet (see Stock Inventory / Missing Stock:) An invoice for all sales (less the host property commission) will be raised for the host property to pay.
Our standard payment terms are the end of the month of issue or 30 days from date of invoice, whichever is sooner.
To help avoid late payments we automatically send payment due reminders.
Where payments are overdue and in accordance with the Late Payment Directive / Legislation; we reserve the right to apply a debt collection charge of £40 on each late payment and a daily interest charge of 8% over the Bank of England base rate and / or suspend, reduce or cancel all credit terms rendering any future invoices payable upon receipt. We may also reduce or remove commission on other owned properties to cover any late or unpaid amounts on any one or multiple other owned cabinets.
Invoice remittance will be by bank transfer to the Krystal Rocks bank account:
Account Name: Krystal Rocks Ltd
Account Number: 72622172
Sort Code: 51-61-23
5. Sales Process:
The staff of the host property shall, upon request from their guest(s) / visitor(s) sell any requested items on behalf of Krystal Rocks.
Staff of the host property shall not permit any customer to try on any jewellery designed for body piercing such as earrings, for hygiene reasons.
The host partner agrees to inform and encourage staff in the sale of items from the cabinet, recognizing that in doing so the host property benefits from continued and increased sales commissions. Where at all possible sales for customers should be facilitated at all times unless clearly informed otherwise.
Host property staff must retain the item sticker or ticket from each item sold and place these directly in the provided Krystal Rocks zippered pouch. Lost tickets will be identified and invoiced at full price (non-commissionable) so we encourage diligence with the staff storing our sales stickers / tickets (see Stock Inventory / Missing Stock:)
Each host property will be emailed (on average) every 20 - 30 days to request the current total number of sales stickers / tickets in the zippered Krystal Rocks pouch. A timely reply helps us best understand your current sales rates in order to schedule a calculated visit by our merchandisers to clean and restock the cabinet. Depending on season and occupancy this may be as frequent as 21 days or approximately every 3 months.
Should at any point you feel the cabinet needs attention in terms of maintenance, cleanliness or stock volumes, please contact our office directly with your current sales numbers and request.
5.1. Customer Issues:
Jewellery can be delicate and consist of many small pieces. Sometimes minor damage can occur before it reaches its new owner. In the unlikely event you receive a complaint about an item of our jewellery we request you direct the customer to contact us by email or WhatsApp and we will liaise directly with them to resolve their issue via our repair, replace or refund policy. This may involve the item in question being sent to us or simply being retained by you, the host property and placed in the bottom of our cabinet. Unfortunately any jewellery designed for body piercing such as earrings cannot be accepted for return for hygiene reasons.
5.2 Communication:
A successful relationship is built on great communication! The host property agrees to keep Krystal Rocks informed of any changes in relevant contact details. In principle we require a current contact for the assigned management of this agreement and its terms, the front office of the host property and the finance department that will be processing our invoices and payments.
Our contacts are: hello@elysiancreations.co.uk and we can be reached via WhatsApp at 07899 588534
We constantly strive to provide the best possible product and service to further the mutual success of our agreement and we welcome all queries and feedback. We publish our official opening hours but don’t be surprised to hear from us outside of these hours; we love what we do!
6. Stock Inventory / Missing Stock:
We maintain digital databases of all cabinet stock, by cabinet and location. Stock counts are performed at every visit by our merchandisers. On the rare occasion where sales and stock figures do not match a full cabinet inventory will be performed with each item present being scanned to ascertain which item(s) are missing. Full cabinet inventory scans are time consuming and we reserve the right to invoice an administrative charge for this service where caused by missing items. In addition any missing items will be invoiced at full cost (non-commissionable).
An item is considered ‘missing’ if there is no sales ticket in the pouch and the item is not physically present.
7. Staff Discount Scheme:
Krystal Rocks operates a Staff Discount Scheme that allows all staff of the host property to purchase items from the cabinet at a substantial discount as specified on our Staff Discount Scheme notifications and which may be subject to change. Items purchased by Staff under the Staff Discount Scheme are non-commissionable to the host property and are currently sold as ‘cash only’. An online payment service may be made available in the future, restricted to Staff Discount Scheme purchases only. Staff Discount Scheme purchases must not be processed via the host properties own payment channels as these purchases are non-commissionable. Any Staff Discount Scheme purchases charged by a host property’s own finance systems will be considered as full priced sales and invoiced to the property directly!
Should a host property wish to prohibit staff from making purchases in this manner please inform Krystal Rocks in writing (email from your official account is fine).
8. Sales Performance Reviews:
Krystal Rocks conducts regular analysis of all sales to ensure the relationship remains mutually sustainable. We may on occasion provide relevant feedback to you as host property on your actual and expected sales figures. Whilst factors such as seasonality and historical sales form considerations in this analysis, Krystal Rocks may on occasion bring to your attention if sales figures fall below the viability levels and these figures may then be reviewed more regularly. Should a host property’s sales be under review for 3 months or more it may be necessary to terminate any current agreement with the specified property. Should this happen our merchandisers will schedule a removal date and final invoice for the cabinet (see ‘Termination of hosting’). This will not affect any other hosted cabinets that may be under the same operator.
9. Temporary and Seasonal Closure of Host Property:
In the event a host property has a scheduled refurbishment or a seasonal closure, please notify Krystal Rocks as soon as possible to allow for any schedule changes to take place. For short term maintenance/decoration or seasonal closures we can supply dust covers and blankets for the cabinets (upon request) and may request jewellery to be packed away in the lockable cupboard at the base of each cabinet. For longer closures stock and/or cabinets may be relocated. To help find the best solution for each scenario we request as much notice as possible be given. We also request that as much notice be given as possible for re-opening dates, where applicable to enable our merchandisers to visit and prepare the cabinet ready for your re-opening day.
Final Invoice(s) issued prior to temporary closures will be issued without commission, whereas the commission will be issued as a Credit Note for the value of the commission that would have been due. Upon successful continuation of the service, this Credit Note will be redeemed against the first due invoice. Should the service not be continued the Credit Note will be converted to the usual end of service forfeiture of commission as per these Service Terms (see 11. Termination of Hosting, below)
10. Host Property Sale, Takeover, Disposal or Reassignment:
Should a host property be sold, taken over or reassigned to another owner or operator, Krystal Rocks should be informed in writing with the provision of the new contact details. For temporary or permanent closures please see the relevant section(s) above. Terms and conditions of this agreement are confidential and non-transferable without the express agreement in writing of Krystal Rocks. Previous sales data may be provided to any new owner / operator in aggregate form to establish a new host relationship.
11. Termination of Hosting:
A notice period of 90 days is required to remove any cabinet. In the case of any termination, the final invoice(s) from the point of notice will be non-commissionable and will be due in full upon removal (no credit terms on final invoices). In the event a cabinet is required to be removed in a shorter period of time Krystal Rocks reserves the right to charge a removal fee in addition.
Should we receive and accept a request to restart the service at the same property within a period of 6 months, the value of the forfeited commission (or removal fee) may be issued as a Credit Note to be redeemed against the first due invoice of the new hosting period.
12. Governing law and jurisdiction
This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.
These terms and conditions are issued by and on behalf of Krystal Rocks Ltd.
Registration No.: 12193448
VAT Registration No.: 331727514
Registered Office:
The Maples, Haye Road
Callington, Cornwall,
PL17 7JJ
Krystal Rocks Ltd was incorporated on 06.09.2019.
Previously known as Krystal Roks (incorporated 21.06.2004).